Refund policy

Exchange and Return Policy

• In case you wish to exchange or return an item, please contact us on our instagram page PIMA.SA

• The product must not be dirty, damaged, or perfumed, and the tag must not be removed from the piece. If the product arrives in any of the above conditions, it will be reshipped to the customer.

• The customer is responsible for the shipping costs of the return or exchange, plus a return and exchange service fee of 50 SAR.

• In case of a return, the refund will be processed within 7 business days of receiving the order and verifying its integrity.

• Seasonal items cannot be returned or exchanged. (Seasonal items include National Day, Foundation Day, and others.)